Medicine Delivery Policy:
1. Delivery time periods specified on our platform shall always be non-binding under all circumstances in as much as delivery is a sum total of multiple factors that can assume uncertainty at any moment for unforeseen reasons beyond our control;
2. You are required to share a scanned copy of the valid prescription on the APL Platform which is issued by the RMP for all medicine orders, apart from when the law permits dispatch of medicine without a prescription. The order would not be processed by Easymeds until it receives a copy of a valid prescription.
3. Delivery Time: Orders are typically delivered within 1-5 business days.
4. Delivery Charges: Free delivery applies for orders.
5. Order Processing: The dispensation of the medicine shall take place under strict supervision of the qualified and registered pharmacist. Orders placed before 2 PM are processed on the same day. Orders placed after 2 PM or on weekends and public holidays are processed on the next business day.
6. Tracking Your Order: Once your order is dispatched, you will receive an email with a tracking number and a link to track your order online.
7. Delivery Attempts: Our delivery partner will make up to three attempts to deliver your order. If the delivery is unsuccessful after three attempts, the order will be returned to us, and a refund will be processed.
8. Delivery Issues: If you experience any issues with your delivery, please contact our customer service team at customercare@easymeds.in or customer service phone number 9966242407.
9. Contactless Delivery: In light of ongoing health and safety concerns, we offer contactless delivery. Our delivery personnel will leave your package at your doorstep and notify you via phone or email.
10. Changes to Delivery Policy: We reserve the right to make changes to this delivery policy at any time. Any changes will be updated on our website.
11. To put forth its best efforts to deliver the order effectively and within the promised time frame, both internal and third party entities are engaged by Easymeds to carry out deliveries with strict Standard Operating Procedures. Please note that third-party services will be governed by their own terms of service and other policies applicable to the corresponding third party and we have no control or connection to it whatsoever and we make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to the services of the third party; and
12. Easymeds does not make any inter-state deliveries of medicine. Inter-state delivery of medicines is fulfilled through external delivery partners. APL may also engage external delivery partners for certain inter-city and local deliveries. Any delay, loss, harm, theft or damage arising from the shipping of products by the external delivery partner is the sole liability of the external delivery partner. APL shall not be held liable for the actions of the external delivery partner in any way whatsoever.
